Outlook 365 Business
As a Microsoft 365 Enterprises, Midsize, or Education admin, you can also access EAC by clicking Admin Exchange in the Microsoft Online Portal.) using your Microsoft 365 tenant administrator credentials. Microsoft 365 brings together Office 365, Windows 10, and Enterprise Mobility + Security. It delivers a complete, intelligent, and secure solution to empower people.
Symptom
Outlook 365 Business Encryption
After deploying Dynamics 365 App for Outlook, the app does not appear within Outlook.
Cause
Cause 1: The version of Outlook or Exchange is not supported.
Cause 2: Enable optional connected experiences setting is disabled in Outlook (applies to Microsoft 365 Apps for enterprise)
Cause 3: The Reading Pane is not enabled.
Cause 4: The specific type of email you are viewing is not supported by Office Apps or the Dynamics 365 app.
Cause 5: The app needs to be redeployed.
Cause 6: A Microsoft Exchange setting or group policy setting is restricting use of Office Apps.
Resolution
Resolution 1: Verify the version of Outlook and Exchange are supported by Dynamics 365 App for Outlook. For details of the supported configurations, see Requirements.
Resolution 2: If you are using Microsoft 365 Apps for enterprise, verify the Enable optional connected experiences setting is enabled:
Click File > Office Account > Account Privacy > Manage Settings.
Locate the setting Enable optional connected experiences.
Verify this setting is enabled. If it is disabled, no add-ins will be displayed in Outlook.
For more information on this setting, see https://docs.microsoft.com/en-us/deployoffice/privacy/manage-privacy-controls
Resolution 3: If you do not see the app appear when viewing a list of emails but you do see the app when you open an email, verify the Reading Pane is enabled in Outlook. Outlook Apps such as Dynamics 365 App for Outlook are intended to appear in the reading pane when viewing a list of emails.
Resolution 4: Dynamics 365 App for Outlook is an Outlook Add-in. Some email types such as encrypted emails are not available to use with Outlook Add-ins. For additional details, see Mailbox items available to add-ins. In addition to the items not available for Office Apps, the Dynamics 365 App for Outlook does not currently support delegate users.
Resolution 5: Access Dynamics 365 as a user with the System Administrator role. Navigate to Settings and then click Dynamics 365 App for Outlook. Select the user in the list and then click Add App To Outlook.
If the user does not appear in this list, see this article.
NOTE: This may take up to 15 minutes to complete. If the user does not appear in this list, see https://support.microsoft.com/help/4345543.
Business Email Accounts Outlook
After the status shows as 'Added to Outlook', close and reopen Outlook.
Microsoft Outlook 365 Business
Resolution 6: Dynamics 365 App for Outlook is an Office Add-in and use of Office Add-ins can be blocked in your organization. Check with your administrator to verify a setting such as those mentioned in the following articles are not configured to block the use of Office Add-ins in your organization:
Apps for Outlook 2013 do not activate as expected in email messages
https://support.microsoft.com/help/2790827
User not seeing add-ins
https://docs.microsoft.com/office365/troubleshoot/access-management/user-not-seeing-add-ins#for-outlook-2016